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contact us

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Have any questions or concerns? 

We’re always ready to help!

Please call or Whats App Emma on

+44 7717 502 132

or send an email to:

emmanissim.design@gmail.com

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RETURNS

Our Refund Policy: 

We hope you’ll be pleased with your purchase. However, you have 7 days in which to change your mind for electronically purchased goods. If you should change your mind, and wish to return anything bought from our website, we’ll be happy to refund or exchange a product providing it’s in fully resaleable condition. 

You are fully responsible for the possession and condition of the goods until they are returned to us. Returns should be made within a reasonable time (no later than 21days from date of notification to us ) and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

 

This does not affect your statutory rights. Your refund will be credited to the original purchaser’s credit/debit card excluding all shipping costs, international customs duties and sales taxes To make sure we can fully refund you, please note:-

  • Unwanted items must be returned new, unused, undamaged and with all garment tags still attached.

  • Items should be returned in the original packaging provided, to ensure that they are adequately protected in transit.

  • Any returned items that are not accompanied by an official reference number will not be accepted.

Returns
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